Librarian by Day Bobbi Newman | I'm not that kind of librarian

How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries

02.09.2012 · Posted in eBooks

[edited 2/11/2012] I feel I need to clarify that Penguin did not stop doing business with libraries, they stopped doing business with OverDrive, read more here.

And how to get them to talk to the Publishers.

I’ve had this post in my drafts for a long time. I originally planned to include it in my November post Penguin Pulls eBooks From Public Libraries Dropping it Down to 1 of the Big 6 Publishers Playing Nice With Libraries, but cut it at the last minute.  Thanks to Sarah’s post about Penguin’s decision to end it’s contract with OverDrive. I’m digging it out and polishing it off. In the comments from 9 Reasons Publishers Should Stop Acting Like Libraries Are The Enemy several people asked for a script for patron conversations regarding publishers that don’t loan their ebooks to libraries. Please remember this script is JUST a suggestion, but it is always in the best interest of libraries to remain professional and courteous.

Possible scripts for your conversation with your patrons when they ask why the library does not have an ebook from a publisher who has chosen not to lend to libraries:

I completely understand your frustration, unfortunately [insert publisher] has chosen not to allow public libraries to loan their ebooks. If you would like I can provide you with contact information for [insert publisher].

I know, I wish we had [insert title] too!  Unfortunately [insert publisher] has chosen not to allow public libraries to loan their ebooks. If you would like I can provide you with contact information for [insert publisher].

Possible scripts for patrons talking to publishers. 

Hi my name is [insert name] I am a patron of [insert library name]. It has recently come to my attention that [insert publishers] had made the decision not to loan ebooks to public libraries. I am writing/calling to express my concerns. I am a library patron but I am also a book buyer. In the last year I purchased [insert number] print books and/or [insert number] of ebooks and/or [insert number] of audiobooks. I am writing/calling to ask you to reconsider working with public libraries.

There are just suggestions, consider them a starting place. If you have others please share!

pdf of script and contact info.

Contact information for publishers

Macmillan Publishing
75 Varick Street
New York, NY 10013
(212) 226-7521
customerservice@mpsvirginia.com

Simon & Schuster
1230 Avenue of the Americas
New York, NY 10020
(212) 698-7000
http://simonandschuster.com/about/contact_us

Hachette Book Group
466 Lexington Avenue #131
New York, NY 10017
(212) 364-1100
customer.service@hbgusa.com

Penguin Group
375 Hudson Street
New York, NY 10014
(212) 366-2000
ecommerce@us.penguingroup.com

Brilliance Audio
1704 Eaton Drive
Grand Haven, MI 49417
(616) 846-5256
libsales@brillianceaudio.com

HarperCollins Publishers
10 East 53rd Street
New York, NY 10022
Phone: 212-207-7000
feedback2@harpercollins.com

Read more about publishers, libraries, and ebooks

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20 Responses to “How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries”

  1. [...] posts out there about the decision Penguin made to pull access to eBooks; among them are the Librarian by Day, Librarian in Black, and Andy at Agnostic, Maybe.  They all make great points about different [...]

  2. Bobbi can I repost this?? All or portions? I will link back here.

  3. [...] Bobbi Newman over at Librarian By Day wrote  “How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries&… [...]

  4. [...] Newman at Librarian by Day offers advice about How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries. This helpful post provides a suggested script for discussing ebooks with patrons, contact info for [...]

  5. Thanks for the talking points and for keeping on top of the great ebook debate.

    The way I understand it Penguin’s problem isn’t really with libraries, it’s with Overdrive’s decision to process library ebook lending through Amazon without publisher’s prior approval.

    • Alida
      You are completely correct. My title is misleading. Penguin’s decision was to stop doing business with OverDrive not libraries, unfortunately OverDrive is the dominate ebook business model for public libraries right now.
      There are other publishers are on the list who are not doing business with libraries.

  6. [...] 11, 2012By Bobbi NewmanI feel I need to make a clarification on yesterday’s post title How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries - Penguin did NOT stop doing business with libraries. They stopped doing business with [...]

  7. Jamie Renton says:

    Thank you for including all the links to the other articles regarding ebooks, publishers, and libraries.

  8. [...] How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries [...]

  9. [...] want, not really, we cannot give them books from Simon and Schuster or MacMillian or new books from Penguin or Hatchet, and not more than 26 times from HarperCollins, and probably not many books from Random [...]

  10. [...] “How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Librar… by Librarian by Day [...]

  11. [...] How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries [...]

  12. [...] How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries [...]

  13. [...] Talking to patrons about the matter has to been done because they will be asking what is the deal with their favorite books.   Librarian By Day has a post on how to talk to patrons on the matter and is good place to start.  http://librarianbyday.net/2012/02/09/how-to-talk-to-your-patrons-about-penguin-other-publishers-… [...]

  14. [...] 46. How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries [...]

  15. […] 46. How to Talk to Your Patrons About Penguin & Other Publishers Not Loaning eBooks to Libraries […]

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