There Are No Magic Beans You Have To Do The Work

It never fails at a conference or a webinar or on twitter or a blog post someone always says - but I don't have time for that, IT will never let us do that, administration will never let us do that. Never mind what "that" is. There is always a reason. An excuse. Yes an … Continue reading There Are No Magic Beans You Have To Do The Work →

Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, … Continue reading Managers – The Message You’re Sending About Time is Affecting Customer Service →

Want to Innovate? Stop Working So Hard

Putting in all those extra hours, either from the office or home, isn't helping you. At least not with creativity, innovation or those ah-ha! moments. Some of our greatest moments of insight happen where we least expect them to. From the Wallstreet Journal: It happened to Archimedes in the bath. To Descartes it took place … Continue reading Want to Innovate? Stop Working So Hard →