Is Good Enough good enough?

I don't know, but it's what I'm thinking about thanks to Jason Griffey Think about the services in your library, and the amount of effort and resources poured into making your services as good as they can possibly be. What if good enough is really enough, and instead we should be expanding our range of … Continue reading Is Good Enough good enough? →

There is something to be said for brand loyalty

I don't normally blog about customer service issues (although I have been known to tweet complaints) but I feel like I should blog this, in part because I am not so angry I can't see straight, which is usually a hint for me that blogging is not a wise decision and because its about brand … Continue reading There is something to be said for brand loyalty →

Is Library 2.0 and/or Web 2.0 really serving our patrons?

I saw and participated in a discussion on this on one of my email lists last week. I thought I'd take more time to write out my thoughts and responses on my blog. Sarah posted this over in MaintainIT but it looks like she didn't open it up for comments so I'm going to. Here … Continue reading Is Library 2.0 and/or Web 2.0 really serving our patrons? →