There Are No Magic Beans You Have To Do The Work

It never fails at a conference or a webinar or on twitter or a blog post someone always says - but I don't have time for that, IT will never let us do that, administration will never let us do that. Never mind what "that" is. There is always a reason. An excuse. Yes an … Continue reading There Are No Magic Beans You Have To Do The Work →

Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, … Continue reading Managers – The Message You’re Sending About Time is Affecting Customer Service →

Freedom, Responsibility and Culture

This is a great slideshow from Netflix* for salaried employees which discusses nine values which should be embraced: Judgement Communication Impact Curiosity Passion Innovation Courage Honesty Selflessness It's long and parts may be controversia,l but it makes some great points about what it takes to create the culture you want in your organization and it's … Continue reading Freedom, Responsibility and Culture →