Tag: patron

Patron Satisfaction, Patron Services

If Your Patrons Continually Use Your Catalog the Wrong Way the Problem Isn’t Them, It’s You

I was reading through an article (Found via What I Learned Today) on The Chronicle of Higher Education website about improving library catalog search functionality, when this comment caught my eye. The problem is people are trying to use the catalog the wrong way. Instead of a keyword search like on the internet and online databases, the catalog offers something unique– direct access to exactly what … Continue reading If Your Patrons Continually Use Your Catalog the Wrong Way the Problem Isn’t Them, It’s You

Bobbi Newman11 Comments
Conferences

Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies

Notes from the 2009 Internet Librarian Conference Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies David Lee King Julie Strange Amy Kearns David – tools for interaction Comments Start conversation and add value – except maybe on youtube Status updates – twitter facebook myspace Casual conversation Meet ups Retweet – that was cool content, I’m going to share it again Likes, thumbs ups, ratings, favorites … Continue reading Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies

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Customer Service, Managers, Time Management

Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, managers and organizations it can be easy to keep adding … Continue reading Managers – The Message You’re Sending About Time is Affecting Customer Service

Bobbi Newman2 Comments
Chit Chat, Funding, Libraries, News

Geek the Library

Monday OCLC kicked off their Geek the Library campaign with Iowa (my home state!) and Georgia (my current state!).  What is Geek the Library? Its  a community-based public awareness campaign.  The idea is to increase public awareness of libraries and the important role they play and the funding we so desperately need.  People can share what they are passionate about using geek as a verb … Continue reading Geek the Library

Bobbi Newman1 Comment
A Day in the Life of a Librarian

Wednesday – A day in the life of a librarian

Wednesday 7/9/08 Tonight is one of my late days because computer/internet classes are tonight.  Nikki & I take turns teaching a series of classes that vary from basic to advanced.  Tonight Nikki is teaching Microsoft Word so I get to be Vanna, assisting, troubleshooting & helping patrons when they run into a problem.  I get up and after making coffee, check all email accounts from home. Then since … Continue reading Wednesday – A day in the life of a librarian

Bobbi Newman2 Comments