If Your Patrons Continually Use Your Catalog the Wrong Way the Problem Isn’t Them, It’s You

I was reading through an article (Found via What I Learned Today) on The Chronicle of Higher Education website about improving library catalog search functionality, when this comment caught my eye. The problem is people are trying to use the catalog the wrong way. Instead of a keyword search like on the internet and online databases, … Continue reading If Your Patrons Continually Use Your Catalog the Wrong Way the Problem Isn’t Them, It’s You

Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies

Notes from the 2009 Internet Librarian Conference Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies David Lee King Julie Strange Amy Kearns David – tools for interaction Comments Start conversation and add value – except maybe on youtube Status updates – twitter facebook myspace Casual conversation Meet ups Retweet – that was cool content, I’m … Continue reading Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies

Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, … Continue reading Managers – The Message You’re Sending About Time is Affecting Customer Service

Wednesday – A day in the life of a librarian

Wednesday 7/9/08 Tonight is one of my late days because computer/internet classes are tonight.  Nikki & I take turns teaching a series of classes that vary from basic to advanced.  Tonight Nikki is teaching Microsoft Word so I get to be Vanna, assisting, troubleshooting & helping patrons when they run into a problem.  I get up and after … Continue reading Wednesday – A day in the life of a librarian