I don’t normally blog about customer service issues (although I have been known to tweet complaints) but I feel like I should blog this, in part because I am not so angry I can’t see straight, which is usually a hint for me that blogging is not a wise decision and because its about brand […]

I love the idea of an ebook reader, but I have problems with Amazon’s Kindle, foremost being price and inability to load my own content on without sending it through Amazon. I’ve been playing with the Sony Reader the last week or so but I don’t love it either. Since I want to love ebook […]

This video, The Future of the Library, has been making the rounds on library blogs and after watching it I visit the blog Everywhere is Here.  Lately I’ve been thinking a lot about the digital divide and the bubble I spend most of my time in so I was much more interested in this video.  […]

My library has a leadership program and we were asked to recommend books, journals articles blogs blogposts podcasts whatever with an annotation preferably, on any topic relevant to leadership, management, customers service or other topic we think would be helpful to participants.  I went through my favorites of the last couple of years and came […]

Monday OCLC kicked off their Geek the Library campaign with Iowa (my home state!) and Georgia (my current state!).  What is Geek the Library? Its  a community-based public awareness campaign.  The idea is to increase public awareness of libraries and the important role they play and the funding we so desperately need.  People can share […]

Jessamyn West shared this yesterday “A team from Google interviewed dozens of people in Times Square the other day, asking a simple question: What’s a browser? This was in an effort to understand and improve the customer experience of Google’s own browser, called Chrome. Turns out that over 90% of the people interviewed could not […]

Anyone who’s reading this blog directly rather than in their rss reader may have noticed a new box appear on the upper right hand side – Subscribe via Email I’m happy to have finally gotten around to offer this option.  Teaching patrons and training staff has taught me that there are still a great many […]