First, let me get this out of the way – libraries are not in competition with tech companies such as Google and Amazon. You only need to look at the search results for “what really happened to dinosaurs?” to know Google isn’t doing the best job answering reference questions. And sure they might not be “evil” but they sure as heck are “good” (and even … Continue reading What Happens to Library Employees When We Fall Prey to the Competition Fallacy?
My readings on privacy for the NISO committee to develop a Consensus Framework to Support Patron Privacy in Digital Library and Information Systems have led me down a rabbit hole. In part, I think, because I often feel like the only dissenting member during the conference calls. There is a lot of focus on “improving services” at the cost of patron privacy. There is condescension … Continue reading Thinking Out Loud About Patron Privacy and Libraries #nisoprivacy