Monthly Archives: October 2009

Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, […]

Want to Innovate? Stop Working So Hard

Putting in all those extra hours, either from the office or home, isn’t helping you. At least not with creativity, innovation or those ah-ha! moments. Some of our greatest moments of insight happen where we least expect them to. From the Wallstreet Journal: It happened to Archimedes in the bath. To Descartes it took place […]

Market yourself market your library – Lori Reed

Notes from the 2009 COMO conference in Columbus GA Market yourself market your library – Lori Reed PTA group has a facebook page that is very successful Traditional marketing vs 2.0 marketing – 2 way exchange, ppl are talking about your library, whether you’re listening or not Traditional market 4 Ps – Product pricing placement […]

Bring on the Rain Putting the Cloud to Work for You: in introduction to cloud computing

One of my presentations from the 2009 COMO conference in Columbus GA Bring on the Rain Putting the Cloud to Work for You: in introduction to cloud computinghttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=comocloudslideshare-091009105015-phpapp01&rel=0&stripped_title=bring-on-the-rain-putting-the-cloud-to-work-for-you-in-introduction-to-cloud-computing View more presentations from Bobbi Newman. Google docs Zoho Buzzword Preezo PreZentit PBworks Wetpaint Wikispaces 30 Boxes Google Calendar Yahoo MyHomePoint Remember the Milk Ta-Da list Todoist […]

Steven Bell – Design Your Way to a Future Proof Library

Notes from the 2009 COMO conference in Columbus GA Design your way to a future proof library What does organizational fitness mean? Pennsylvania clear cut forests now beautiful national forests Lumber industry did not make it thru the 1920s, they did not future proof, just clear cut without any thought to the future When was the […]

Implementing a 23 Things Type Program at Your Library

Notes from the 2009 COMO conference in Columbus GA Implementing a 23 Things Type Program at Your Libraryhttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=como200923thingsslideshare-091008160349-phpapp01&rel=0&stripped_title=implementing-a-23-things-type-program-at-your-library View more presentations from Bobbi Newman. 43 Things I might want to do this year Stephen Abram Minnesota’s 23 Things on a Stick Ten Tips About 23 Things – 10/1/2008 School Library Journal School Library Learning 2.0: The 23 […]

Emotional Customer Service for Library Professionals – Andrew Sanderbeck

Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, […]

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