Posts Tagged ‘ time ’

There Are No Magic Beans You Have To Do The Work

September 14, 2010
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There Are No Magic Beans You Have To Do The Work

It never fails at a conference or a webinar or on twitter or a blog post someone always says – but I don’t have time for that, IT will never let us do that, administration will never let us do that. Never mind what “that” is. There is always a reason. An excuse. Yes an excuse. I don’t understand these people. I’m not sure what they are looking for, magic beans? fairy dust? There isn’t any. I read this post Yeah You’ve Got Problems. So Solve Them by Will Richardson during the mad rush between a workshop and ALA in July. It really stuck with me. I think I’m going to borrow his approach. That is a problem. What are you going to do about that? I hear ya’. How you gonna fix that? I love talking with other librarians and library staff.  But there is always a least one person who wants the presenter to take them by the hand, follow them back to work and wave my magic wand over their problem.  Guess what? No one else can solve your problem.  It’s your problem. At your job. No one knows that situation better than you. People can give you tips and suggestions and

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Managers – The Message You’re Sending About Time is Affecting Customer Service

October 19, 2009
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Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, managers and organizations it can be easy to keep adding responsibilities, expectations and tasks to our list and to the lists of others. Especially at a time like this, when you may be short staffed, or just busier than normal (library usage goes up during a recession) or both. Unfortunately this attitude towards time can really hurt you in customer service. How staff feel about their time and the expectation from management affects how they interact with patrons. It’s the difference between handing someone a call number and vaguely gesturing towards the stacks and leaving the desk and walking the patron to the book. It’s the difference between hand the book over and walking away or asking if you can help them find anything else. It shows up in the type of greeting patrons receive in that minutes of extra chit-chat so many love, in

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Want to Innovate? Stop Working So Hard

October 14, 2009
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Putting in all those extra hours, either from the office or home, isn’t helping you. At least not with creativity, innovation or those ah-ha! moments. Some of our greatest moments of insight happen where we least expect them to. From the Wallstreet Journal: It happened to Archimedes in the bath. To Descartes it took place in bed while watching flies on his ceiling. And to Newton it occurred in an orchard, when he saw an apple fall. From the same article but even more interesting: Left to its own devices, our brain activates several areas associated with complex problem solving, which researchers had previously assumed were dormant during daydreams. Moreover, it appears to be the only time these areas work in unison. Of course it’s not as simple as just lounging about in your robe & fuzzy slippers.  You have to prepare in order to enable those insights to happen. From Fast Company: The researchers found support for the idea that blinding insights favor a prepared mind–that is, you’ve got to really internalize the problem at hand if you’re to find any sort of solution. But to actually bring those insights to life, you’ve got to step back. More Readings A Wandering

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photo by Beth Tribe

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