I don’t know, but it’s what I’m thinking about thanks to Jason Griffey Think about the services in your library, and the amount of effort and resources poured into making your services as good as they can possibly be. What if good enough is really enough, and instead we should be expanding our range of services instead of seeking perfection in any single one? How does that change the way libraries operate? He cites a Wired magazine article – The Good Enough Revolution: When Cheap and Simple Is Just Fine which he quotes …it happens to be a recurring theme in Good Enough products. You can think of it this way: 20 percent of the effort, features, or investment often delivers 80 percent of the value to consumers. That means you can drastically simplify a product or service in order to make it more accessible and still keep 80 percent of what users want—making it Good Enough… Aaron Schmidt responded in the comments This is great, mostly because just yesterday I was thinking about just the opposite! My thoughts aren’t fully formed but my basic line of thinking is that good enough services are probably wholly unremarkable and don’t leave
Posts Tagged ‘ service ’
There is something to be said for brand loyalty
I don’t normally blog about customer service issues (although I have been known to tweet complaints) but I feel like I should blog this, in part because I am not so angry I can’t see straight, which is usually a hint for me that blogging is not a wise decision and because its about brand loyalty which in light of returning my iPhone I am thinking about. I’ll provide some background, but if you’d like to get to the point it’s don’t buy a camera from Casio and think hard about Customer Service. My first digital camera was a Sony, but my second was a Canon Powershot and two subsequent cameras have been Powershots. I love taking photos and I know I am working my way towards an SLR. Last October I traded in my Canon PowerShot SD870 IS (great point & shot by the way) for the Canon SX10 IS, love it! But found I missed having a small point & shoot in my purse handy in case I wanted to take a photo of something. Having sold the SD870 (I so regret this) I looked at my options, I didn’t want to spend a lot as I already
Is Library 2.0 and/or Web 2.0 really serving our patrons?
I saw and participated in a discussion on this on one of my email lists last week. I thought I’d take more time to write out my thoughts and responses on my blog. Sarah posted this over in MaintainIT but it looks like she didn’t open it up for comments so I’m going to. Here is part of the email I sent the list One of the problems I’ve seen with 2.0 is the library runs out and gets a blog or facebook page or whatever and declares themselves 2.0. They don’t consider who they are trying to reach, what they are trying to accomplish, how they will accomplish it or measure success. We need to take the same approach to 2.0 that we’ve taken to library services for years. Not every tool will work for every library and community. Some libraries have wildly successful film programs or extensive tools for small businesses, but not every library does. We look at what our community needs and what works best for them. The same approach should be taken with your web tools. My answer is yes. I think there are many aspects of Library 2.0 (and web 2.0) that are providing
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