I feel I need to clarify that Penguin did not stop doing business with libraries, they stopped doing business with OverDrive, read more here. And how to get them to talk to the Publishers. I’ve had this post in my drafts for a long time. I originally planned to include it in my November post Penguin Pulls eBooks From Public Libraries Dropping it Down to 1 of the Big 6 Publishers Playing Nice With Libraries, but cut it at the last minute.  Thanks to Sarah’s post about Penguin’s decision to end it’s contract with OverDrive. I’m digging it out and polishing it off. In the comments from 9 Reasons Publishers Should Stop Acting Like Libraries Are The Enemy several people asked for a script for patron conversations regarding publishers that don’t loan their ebooks to libraries. Please remember this script is JUST a suggestion, but it is always in the best interest of libraries to remain professional and courteous. Possible scripts for your conversation with your patrons when they ask why the library does not have an ebook from a publisher who has chosen not to lend to libraries: I completely understand your frustration, unfortunately has chosen not to allow public libraries to

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