• books,
• journals
• articles
• blogs
• blogposts
• podcasts
• whatever

with an annotation preferably, on any topic relevant to leadership, management, customers service or other topic we think would be helpful to participants.  I went through my favorites of the last couple of years and came up with these:

• Predictably Irrational, The Hidden Forces That Shape Our Decisions
• Outliers: The Story of Success
• Blink: The Power of Thinking Without Thinking
• Freakonomics: A Rogue Economist Explores the Hidden Side of Everything
• Here Comes Everybody: The Power of Organizing Without Organizations
• The Big Moo: Stop Trying to Be Perfect and Start Being Remarkable
• The Myth of Multitasking: How

What do you recommend?Similar Posts:

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