Positive first impressions Getting introduced and introductions Telephone courtesy Professional dress Office etiquette Dealing with difficult people What does business etiquette mean? Why does it matter? How do you think practicing business manner will affect the library system and your job? First Impressions You only have one chance to make a first impression, you have 5-7 seconds to make a first impression when they are visual and one on one 55% of judgment is based on appearance, 45% on what you hear, 38% of that is tone, only 7% is what they are saying Ramsey’s rule of 12 for making a powerful first impression The first 12 words – share some form of appreciation, and the person’s name First 12 steps – the energy you show when you move First 12 inches – from your shoulder to the top of your head, expression, grooming, women should wear make up, jewelry, Last 12 inches – shoes, no toes in business world, shoes should be polished & well-maintained, pants should hit the top of the shoe, top of the foot, shirts should be not too short but not too long, knee-length, no long flowing skirts, no mini skirts, mens socks should match

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