Posts Tagged ‘ patrons ’

Every Library Should Have a Sandbox to Play In

October 30, 2009
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Every Library Should Have a Sandbox to Play In

Notes from the 2009 Internet Librarian Conference Matt Hamilton What is a sandbox? Safety model Place to test code that is isolated from production environment Software development model test installation that allows to role back changes as necessary Wiki model environment not consider production but just for ppl to learn new skills Who can learn from software – staff, ppl who want to play & learn, helps keep up on cutting edge technologies, small IT staff to explore if its worth to develop expertise in something Sandbox is a safe place to place Learning environment Inviate patrons to be beta testers, get feedback before implement new services Is this something that is really going to be good for patrons but something were just enamored with for the moment. Place to perfect your craft – Two approaches – and internal option Lisa Haitts at Installs software that is heard about at conferences How do you make it happen? 3 approaches Virtual appliance marketplace, from VMware preconfigured virtual machines Wanted to be the type of IT department that says yes, still have mission to protect data etc so can’t just say use, but can say yes, but… Working with virtual desktops, so

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Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies

October 27, 2009
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Notes from the 2009 Internet Librarian Conference Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies David Lee King Julie Strange Amy Kearns David – tools for interaction Comments Start conversation and add value – except maybe on youtube Status updates – twitter facebook myspace Casual conversation Meet ups Retweet – that was cool content, I’m going to share it again Likes, thumbs ups, ratings, favorites You can subscribe to someone elses twitter favorites by RSS feeds, let someone else do the work for you How to achieve engagement nirvana 1. Say the stuff in your head – but not everything, Healthy debate is good 2. Have to give to get, you can’t “get” something without using it, how do you get to know a friend f2f? you interact 3. ask & ye shall receive, allows you to ask a question & get 20 responses 4. listen – listen first, 5. Dangle a carrot – tempt them to engage, offer a reward for engagement, ask leading questions 6. don’t be dishonest, if you’re dishonest or shaddy sometimes that’s amplified on the internet Bonus – tools that will help, get stats, facebook stats – demographics, flickr has stats too – these are

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Managers – The Message You’re Sending About Time is Affecting Customer Service

October 19, 2009
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Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, managers and organizations it can be easy to keep adding responsibilities, expectations and tasks to our list and to the lists of others. Especially at a time like this, when you may be short staffed, or just busier than normal (library usage goes up during a recession) or both. Unfortunately this attitude towards time can really hurt you in customer service. How staff feel about their time and the expectation from management affects how they interact with patrons. It’s the difference between handing someone a call number and vaguely gesturing towards the stacks and leaving the desk and walking the patron to the book. It’s the difference between hand the book over and walking away or asking if you can help them find anything else. It shows up in the type of greeting patrons receive in that minutes of extra chit-chat so many love, in

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Libraries and Transliteracy – the video version

October 7, 2009
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I took my slideshow on transliteracy and turned it into a video.  I was curious about how easy it was to turn a slideshow into a video (its super easy!) so I thought I’d try it.  Most of my presentations aren’t meant to stand alone and so don’t really translate well to video. When I was putting the transliteracy one together I wanted it to be able to stand alone, so I thought I’d give it a try. A little self indulgent I know But anyway here it is. Learn more about transliteracy Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend

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Libraries and Transliteracy Slideshow

October 1, 2009
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I haven’t been able to stop thinking about transliteracy and how important the concept is for libraries and librarians. I’ve created a slideshow I hope conveys the message and is easy to share. I have also added page with information on transliteracy. Libraries and Transliteracy View more presentations from Bobbi Newman. Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend

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photo by Beth Tribe

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