Tag Archives: patron service

Who do you help first?

I presented this scenario to groups of librarians all over Minnesota in April You’re sitting at the reference desk and as someone approaches the desk the phone begins to ring and an instant messaging window pops open, who do you help first? I heard a lot of answers¬† it depends on how the person in […]

What DO you wish your patrons knew?

I copied this post from The MLXperience to ask you – What DO you wish your patrons knew? Seattle Books Examiner’s Danielle Dreger-Babbitt took an informal poll of librarians in Boston, Dallas, Detroit, Indianapolis, New York City, and Portland about what they wish library patrons knew or did. Here’s the shortlist: 1. Use us! 2. […]


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