Knight Commission on the Information Needs of Communities in a Democracy Warns of “Second Class Citizens” in the Digital Age

October 6, 2009 · Posted in Digital Divide, Transliteracy · View Comments

The Knight Foundation has released a new report Information Needs of Communities in a Democracy. A good deal of the content either is or could be applies to libraries. The entire report is 148 pages, you can also download a 2 page summary that includes recommendations like these

2: Increase support for public service media aimed at meeting community information needs. Read more …
6: Integrate digital and media literacy as critical elements of education at all levels through collaboration among federal, state, and local education officials. Read more …
7: Fund and support public libraries and other community institutions as centers of digital and media training, especially for adults. Read more …
10: Support the activities of information providers to reach local audiences with quality content through all appropriate media, such as mobile phones, radio, and public-access cable. Read more …
12: Engage young people in developing the digital information and communication capacities of local communities. Read more …
14: Emphasize community information flow in the design and enhancement of a local community’s public spaces.. Read more …
15: Ensure that every local community has at least one high-quality online hub. Read more …

The Foundation has also taken actions that affect libraries:

$3.3 million to improve free, public Internet access in libraries in 12 communities

$2.28 million in broadband access projects in underserved neighborhoods in three cities

Tags: <access, broadband, community, digital, Digital Divide, education, information, internet, knight foundation, Libraries, library, literacy, media, mobile phones, online, radio, recommendations, report, Technology, Training, Transliteracy>

Libraries need to focus on transliteracy

September 16, 2009 · Posted in Digital Divide, Librarianship, Patron Services, Technology, Transliteracy · View Comments

Libraries have focused on literacy, the ability to read, write and interact, for years. It is an important service to our patrons and our communities. People need to be literate in order to be involved in and contribute to society. Times are changing, technologies are evolving rapidly, it’s no longer enough to focus on the ability to read and write alone. If we only focus on literacy we are doing a disservice to our patrons. Just as libraries took on the task of helping to ensure all people are literate, now we need to take on the task of ensure all people are transliterate.

What is transliteracy?

Transliteracy is the ability to read, write and interact across a range of platforms, tools and media from signing and orality through handwriting, print, TV, radio and film, to digital social networks. – wikipedia

Soon people will need to be transliterate in order to be involved in and contribute to society. It is already a requirement to participate in some aspects of our society and it will only become more so. Government agencies are no longer issuing print forms, you have to access them online. Your health insurance plan was a website and you have an account, when you call they will tell you to go there to get information. Banks are sending alerts and account balance information via text messages. Facebook privacy settings are complex and change frequently. The price of computers is dropping allowing more people to own one. Free WiFi access points are increasing, allowing more people internet access.

For many people all of the above are new experiences. Experiences they can have with no training, no supervision and no support.

In order to best serve our patrons we need to move from literacy to transliteracy. Add it to your strategic plan, mission, statement and goals. Commit to it. Talk with your coworkers and colleagues about it.

Historia de un letrero (original video)

October 13, 2008 · Posted in Marketing, Video · View Comments

Sometimes how you say something is more important than how you say it. What can libraries learn from this? I’d love to hear creative ways libraries have said the same old thing