Tag Archives: Libraries

Emotional Customer Service for Library Professionals – Andrew Sanderbeck

Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, […]

Libraries and Transliteracy – the video version

I took my slideshow on transliteracy and turned it into a video.  I was curious about how easy it was to turn a slideshow into a video (its super easy!) so I thought I’d try it.  Most of my presentations aren’t meant to stand alone and so don’t really translate well to video. When I […]

Knight Commission on the Information Needs of Communities in a Democracy Warns of “Second Class Citizens” in the Digital Age

The Knight Foundation has released a new report Information Needs of Communities in a Democracy. A good deal of the content either is or could be applies to libraries.  The entire report is 148  pages, you can also download a 2 page summary that includes recommendations like these 2: Increase support for public service media aimed at meeting […]

Libraries and Transliteracy Slideshow

I haven’t been able to stop thinking about transliteracy and how important the concept is for libraries and librarians. I’ve created a slideshow I hope conveys the message and is easy to share. I have also added page with information on transliteracy. Libraries and Transliteracyhttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=transliteracy-091001081310-phpapp02&stripped_title=libraries-and-transliteracy View more presentations from Bobbi Newman.

Building the Digital Branch for the 21st Century

On September 15th over 400 people attended a WebJunction webinar on Building a Digital Branch led by  David Lee King. Yes I realize this post is way over due, but the information isn’t outdated, yet. :-) If you missed it you have multiple options for accessing the information: Visit the WebJunction page for all the […]

Libraries Need to Focus on Transliteracy

Libraries have focused on literacy, the ability to read, write and interact, for years. It is an important service to our patrons and our communities.  People need to be literate in order to be involved in and contribute to society. Times are changing, technologies are evolving rapidly,  it’s no longer enough to focus on the […]

If you don’t love what you’re doing, do something else.

Last week an MLS student interviewed me for a project. The last part of my reply to her was this: Find a job you love. No one goes into librarianship for the money. We go into it for love. There a plenty of bitter, disenchanted people out there in all professions. If you don’t love […]


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