Posts Tagged ‘ Librarians ’

Commentary On the Digital Divide from the Chief Executives of Netflix & CommonSenseMedia

November 4, 2009
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Commentary On the Digital Divide from the Chief Executives of Netflix & CommonSenseMedia

If you’re thinking about transliteracy you almost have to be thinking about the digital divide. What does it mean? Is it real? How will we close the gap? This New York Times piece Will the Digital Divide Close by Itself? From the Google’s Breakthrough Learning in a Digital Age provides a look at and arguments about the digital divide from two different perspectives. From Jim Steyer, chief executive of CommonSense Media and co-sponsor of the event “every kid needs to be digitally literate by the 8th grade” and called for a major public education campaign to make that happen. He argued that technology and learning are synonymous and that schools, parents, and kids must get up to speed in the next five years. On the other hand: Reed Hastings, the founder and chief executive of Netflix, contradicted him directly, saying it would take well more than five years to bridge the divide. Mr. Hastings, an avid education philanthropist and proponent of school reforms, argued that at the advent of any new technology — television, cars, even rockets — people get riled up and wring their hands over a growing gap between the haves and have-nots. He said that gaps narrow naturally

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Internet Librarian Wrap Up

November 2, 2009
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Internet Librarian Wrap Up

As always conferences are amazing, stimulating, intense and tiring, but worth every second of it. I was able to talk with so many amazing people, and yet there were so many others I wanted to connect with and didn’t manage to. *More reflection at the end, but for those who want the nitty gritty…. Pulled from notes and tweets – some of my favorite quotes/idea and what I’m thinking about. If you could tell the world 1 thing about libraries in 30 secs or less what would it be? Good enough is the new perfect Lean into your discomfort – change doesn’t happen without discomfort. Be clear where your lines are drawn. Your librarianly obsession with Star Wars will not endear you to your patrons. The future is here its just not evenly distributed. Privacy is dead, get over it “If I’d asked them what they wanted they would have said a faster horse” – Henry Ford “If you don’t like change, you’re going to like irrelevance even less.” Gen. Eric Shinseki If we keep identifying with books – libraries are dead. We should reward success and failure, punish inaction We have more autonomy as college students that we do as adults

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Sneaking the Social Web into Your Library: Tips Tricks & Just Plain Sneaky Tactics

November 2, 2009
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One of my presentations from Notes from the 2009 Internet Librarian Conference with Erin Downey Howerton Sneaking the Social Web into Your Library View more presentations from Bobbi Newman. Erin’s slides and blog post I mentioned during the Q&A that you can do all sorts of things with RSS. An audience member asked me if I could include some of that information in my post. Here goes David Rothman’s Favorite RSS Resources and Tools *start here* Explaining RSS Resources to help you choose a feed aggregator Google Reader Tips and Plug-ins RSS-to-Email tools Publishing RSS content on Web Pages Web-Based RSS-to-Web-Page tools Hosted RSS-to-Web-Page Tools Feed mashing and filtering tools and Creating feeds for pages that don’t offer them From Mashable The Ultimate RSS Toolbox – 120+ RSS Resources includes readers rss to email converters feed validators, plugins mixer ping tools directories and tips & hacks. It’s ok if you don’t know what all of those are, bookmark it for later when you do. Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later

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Emotional Customer Service for Library Professionals – Andrew Sanderbeck

October 8, 2009
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Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, dvds and info and internet access they call come to feel good What retail stores will you not go back to? Think about emotional need of patrons, not just physical need Thoughts lead to feelings that lead to behavior that lead to events that lead to belief systems Belief systems can be created upon a lie or by what someone told you How do we overcome that belief system? Consistent good customer service experience Is every customer a good customer for our library? Is the customer always right? Seek first to understand then to be understood – St. Francis Most times we don’t’ seek to understand we seek to respond Judging stops the listening process Our goal is to understand even if you don’t agree with them. Its not fair – fair is a perception Empathy – are we empathizing with our patrons Sympathy vs

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Libraries and Transliteracy – the video version

October 7, 2009
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I took my slideshow on transliteracy and turned it into a video.  I was curious about how easy it was to turn a slideshow into a video (its super easy!) so I thought I’d try it.  Most of my presentations aren’t meant to stand alone and so don’t really translate well to video. When I was putting the transliteracy one together I wanted it to be able to stand alone, so I thought I’d give it a try. A little self indulgent I know But anyway here it is. Learn more about transliteracy Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend

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photo by Beth Tribe

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