One of my presentations from the 2009 COMO conference in Columbus GA Bring on the Rain Putting the Cloud to Work for You: in introduction to cloud computing View more presentations from Bobbi Newman. Google docs Zoho Buzzword Preezo PreZentit PBworks Wetpaint Wikispaces 30 Boxes Google Calendar Yahoo MyHomePoint Remember the Milk Ta-Da list Todoist The Online CEO Hiveminder Joe’s Goals Doodle Delicious Digg Netvibes iGoogle Slideshare Google Reader Google Wave Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend
Posts Tagged ‘ georgia ’
Implementing a 23 Things Type Program at Your Library
Notes from the 2009 COMO conference in Columbus GA Implementing a 23 Things Type Program at Your Library View more presentations from Bobbi Newman. 43 Things I might want to do this year Stephen Abram Minnesota’s 23 Things on a Stick Ten Tips About 23 Things – 10/1/2008 School Library Journal School Library Learning 2.0: The 23 Things SLA’s 23 Things The 23 Things – Learning 2.0 Twenty-three steps to learning Web 2.0 technologies in an academic library Library 2.0: taking it to the street. pdf Learning 2.0: 23 Things Survey Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend
Emotional Customer Service for Library Professionals – Andrew Sanderbeck
Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, dvds and info and internet access they call come to feel good What retail stores will you not go back to? Think about emotional need of patrons, not just physical need Thoughts lead to feelings that lead to behavior that lead to events that lead to belief systems Belief systems can be created upon a lie or by what someone told you How do we overcome that belief system? Consistent good customer service experience Is every customer a good customer for our library? Is the customer always right? Seek first to understand then to be understood – St. Francis Most times we don’t’ seek to understand we seek to respond Judging stops the listening process Our goal is to understand even if you don’t agree with them. Its not fair – fair is a perception Empathy – are we empathizing with our patrons Sympathy vs
Change is coming – a new job for me
There is no way to say this other than to just come out and say it. Effective May 18th I will be the Digital Branch Manager of the Chattahoochee Valley Regional Library System. This is a new position they have created for the purpose of planning, building and managing the Digital Branch, its going to be a lot of fun (and hard work!) I’m excited, nervous and about 20 other emotions right now, but most of all I’m really looking forward to it! For those of you looking at your atlas CVRLS is in Columbus, Georgia, which means I will be spending the next couple of weeks packing my things and relocating. Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend
Reading
Feel free to quote blog posts and link back to the site. Please do not copy my entire post on your site. Thank you
