Librarian by Day Bobbi Newman | I'm not that kind of librarian

Posts Tagged ‘employees’

Managers – The Message You’re Sending About Time is Affecting Customer Service

10.19.2009 · Posted in Customer Service, Managers, Time Management

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, ...

What Reading (Listening) Do You Recommend for a Leadership Program?

06.24.2009 · Posted in Questions

My library has a leadership program and we were asked to recommend books, journals articles blogs blogposts podcasts whatever with an annotation preferably, on any topic relevant to leadership, management, customers service or other topic we think would be helpful to participants.  I went through my favorites of the last couple of years and came ...