One of my presentations from Internet Librarian 2009. For this one I presented with Tom Ipri, Rachel Vacek and Anna Creech Collaborating in the Clouds: selecting tools View more presentations from Bobbi Newman. Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend
Posts Tagged ‘ conference ’
Persuasion, Influence & Innovative Ideas
Notes from the 2009 Internet Librarian Conference Rebecca Jones Nicole Henning Nicole Henning Avoid abstraction like the devil Made to Stick: Why Some Ideas Survive and Others Die We should reward success and failure, punish inaction Innovation comes from quantity The Art of Woo: Using Strategic Persuasion to Sell Your Ideas Results only work environment ROWE, came from Best Buy Frustrated with cooperate environment, that work was all about coming in early & leaving late, or look like they were, in workplace we are treated like children, We have more autonomy as college students that we do as adults Set up system so not punching clock only judged on out put, meetings were optional, needed to show value of meeting to get people to it After 2 years of keeping stats & showed productivity went through the roof, took to upper mngment, did it across the company, then wrote a book called Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke–the Simple Change That Can Make Your Job Terrific Find the right audience One small step Under the radar Speak the language of the ppl you want to convince MIT Libraries Betas page Libraries.mit.edu/betas Can
Bring on the Rain Putting the Cloud to Work for You: in introduction to cloud computing
One of my presentations from the 2009 COMO conference in Columbus GA Bring on the Rain Putting the Cloud to Work for You: in introduction to cloud computing View more presentations from Bobbi Newman. Google docs Zoho Buzzword Preezo PreZentit PBworks Wetpaint Wikispaces 30 Boxes Google Calendar Yahoo MyHomePoint Remember the Milk Ta-Da list Todoist The Online CEO Hiveminder Joe’s Goals Doodle Delicious Digg Netvibes iGoogle Slideshare Google Reader Google Wave Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend
Implementing a 23 Things Type Program at Your Library
Notes from the 2009 COMO conference in Columbus GA Implementing a 23 Things Type Program at Your Library View more presentations from Bobbi Newman. 43 Things I might want to do this year Stephen Abram Minnesota’s 23 Things on a Stick Ten Tips About 23 Things – 10/1/2008 School Library Journal School Library Learning 2.0: The 23 Things SLA’s 23 Things The 23 Things – Learning 2.0 Twenty-three steps to learning Web 2.0 technologies in an academic library Library 2.0: taking it to the street. pdf Learning 2.0: 23 Things Survey Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend
Emotional Customer Service for Library Professionals – Andrew Sanderbeck
Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, dvds and info and internet access they call come to feel good What retail stores will you not go back to? Think about emotional need of patrons, not just physical need Thoughts lead to feelings that lead to behavior that lead to events that lead to belief systems Belief systems can be created upon a lie or by what someone told you How do we overcome that belief system? Consistent good customer service experience Is every customer a good customer for our library? Is the customer always right? Seek first to understand then to be understood – St. Francis Most times we don’t’ seek to understand we seek to respond Judging stops the listening process Our goal is to understand even if you don’t agree with them. Its not fair – fair is a perception Empathy – are we empathizing with our patrons Sympathy vs
Reading
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