Librarian by Day » conference

Computers in Libraries Wrap Up in Tweets #cil2010

Bobbi Newman — Sun, 18 Apr 2010 13:57:02 +0000

As always conferneces are amazing and intense and I’m left with huge amounts to process when I get home. Here is what I’m thinking about (in bold) & the tweets that inspired it.

Team Work - RT @jlborgerding: Three things needed in order for the team approach to work – Flexibility (Key!), Creativity, Innovation #cil2010
Leading from the Middle – RT @lisacarlucci: “Gen X Librarians: Leading From the Middle”http://bit.ly/cil2010genx #cil2010 #genx
Staff time costs, especially right now. Nothing happens by magic – RT @purlibrarian: Note to self: remember to count staff time costs when planning to adopt new technologies (invisible costs). #cil2010
Easy is relative. Don’t make others feel bad by saying its easy. – rt @strng_dichotomy Don’t say it’s easy make it easy! Not everyone is comfortable with tech #LMS #CiL2010
We really need a better catalog. Really. RT @quinnrosie: “As soon as the user clicks the link to the catalog, they’re in the ghetto.” – John Blyberg. Um, yes. #cil2010 & The Library Catalog Ghetto – Why Apple & Google Win – And Libraries Don’t #CIL2010 - http://bit.ly/ZZMnX
Innovation doesn’t happen by accident, we must create an environment where it can flourish. – RT @sarah_pants: RT @tminchew: Innovative staff members need to be given positions in the library where they can be change agents. #CIL2010
Keep on eye on the other hand, ignoring it wont make it go away or less of a threat. – Technology is a queer thing. It brings you great gifts with one hand, and it stabs you in the back with the other.” -C.P. Snow #CIL2010

I love the visualization you get from putting data into wordle.net, so I put in the tweets from the first day to see how transliteracy faired. Not bad if I do say so myself. :-) Many thanks to Matt & Buffy for helping create such a wonderful session.

Then for the whole conference

Orginals can be found at:

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Registration Open for the first Transliteracy Conference, Leicester UK, 9 Feb 2010

Bobbi Newman — Tue, 05 Jan 2010 15:35:00 +0000

The first Transliteracy Conference takes place at Leicester’s new Phoenix Square Digital Media Centre on Tuesday 9 Feb 2010

Find out more and register at http://www.transliteracy.com

The full schedule for the day will be released soon but in the meantime a list of speakers and abstracts can be found at http://nlabnetworks.typepad.com/transliteracy/2010abstracts.html

Transliteracy is the ability to read, write and interact across a range of platforms, tools and media from signing and orality through handwriting, print, TV, radio and film, to digital social networks. Since 2005, when Professor Sue Thomas introduced the concept in the Institute of Creative Technologies at De Montfort University, transliteracy has been taken up and explored by a broad range of academics and practitioners, from information scientists to literary theorists, artists and writers. This one-day event offers an opportunity for academics, artists, business people and practitioners to share discoveries, ideas, and creative works that amplify and augment transliteracy research.

For more about The Transliteracy Research Group (TRG) see http://www.transliteracy.com

To discuss transliteracy visit http://transliteracy.ning.com/

For information specific to libraries visit my Libraries and Transliteracy page or visit our forum in the Ning group.Similar Posts:

Reminder Transliteracy Conference 9 Feb 2010 Call for Papers Dec 1st Deadline

Bobbi Newman — Wed, 25 Nov 2009 14:40:25 +0000

Call for Presentations : Transliteracy Conference : Tuesday 9 February, 2010, 9:30 – 17:30

Phoenix Square Digital Media Centre Leicester, UK

In association with the Institute of Creative Technologies & the NLab Small Business Network, De Montfort University

http://nlabnetworks.typepad.com/transliteracy/conference2010.html

Deadline for Abstracts: 1 December, 2009

The first Transliteracy Conference will take place at Leicester’s new Phoenix Square Digital Media Centre, on 9 Feb 2010. This one-day event offers an opportunity for academics, artists, business people and practitioners to share discoveries, ideas, and creative works that amplify and augment transliteracy research.

This Call for Presentations invites 250 word abstracts. Presentations should be 10-15 minutes in duration, and can be used to show work or deliver a short paper. The Conference Panel will group presentations together thematically in sessions scheduled to include time to explore the issues and ideas raised through discussion. Phoenix Square is well equipped with the latest technology, so presenters will be able to show work on screen and via the internet.

Themes to be explored include:

transliteracy and libraries
transliteracy and the arts
transliteracy in education
transliteracy in communications
transliteracy in the workplace
transliteracy and transdisciplinarity
transliteracy in action – examples of transliterate works, like digital fiction, networked arts projects, or library resources

Abstracts should be submitted in the body of an email totransliteracy@googlemail.com Please include a 100-word bio and contact email address.

Deadline for abstracts is 1 December, 2009; notification of acceptance by 18 December, 2009.

Further information can be obtained from Louisa Allen attransliteracy@googlemail.com

We expect to charge a modest delegate fee to cover costs.

Selected materials from the conference will be published online athttp://www.transliteracy.com

For more about The Transliteracy Research Group (TRG) seehttp://www.transliteracy.com

To discuss Transliteracy visit http://transliteracy.ning.com/

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Put Down the Phone and Pay Attention

Bobbi Newman — Thu, 05 Nov 2009 15:50:20 +0000

CC image courtesy of Lights Out Photos on flickr

Last week I (and many others) spent a lot of time documenting the Internet Librarian conference, photos, tweets, blog posts, facebook updates. Did the act of digitally documenting the events change anything? Did the process of lifestreaming change my (and others) behavior, perception of what was happening and memories of it. Will we remember it better or worse?

A recent article from CNN Do digital diaries mess up your brain? looks at the effects of lifestreaming. Just knowing others are watching you may change the types of experiences you choose to have, from books to movies to where you eat and what you wear.

“If we have experiences with an eye toward the expectation that in the next five minutes, we’re going to tweet them, we may choose difference experiences to have, ones that we can talk about rather than ones we have an interest in,” he said.

It also detaches you from what’s happening at the moment. If you’re focused on tweeting what’s happening, you’re not fully engage in what’s happening.

But recording everything you do takes people out of the “here and now,” psychologists say. Constant documenting may make people less thoughtful about and engaged in what they’re doing because they are focused on the recording process, Schwartz said.

What does that do to our actual memories of events? Memories are shaky at best even when you’re completely focused. If you’re only half there, will you remember it later without the aid of digital documentation? What would I rather have a memory of something or documentation of it to prove I was there? What if that documentation goes away?

It makes me think, I do want to be living and experiencing life to the fullest. Does this mean I’ll put down the camera, the cell phone, the laptop? I don’t know. Probably not at conferences, but I’ll be thinking hard about doing it in other areas of my life. What good is lifestreaming an experience if I’m not fully enjoying it?Similar Posts:

Internet Librarian Wrap Up

Bobbi Newman — Mon, 02 Nov 2009 17:03:17 +0000

As always conferences are amazing, stimulating, intense and tiring, but worth every second of it. I was able to talk with so many amazing people, and yet there were so many others I wanted to connect with and didn’t manage to. *More reflection at the end, but for those who want the nitty gritty….

Pulled from notes and tweets – some of my favorite quotes/idea and what I’m thinking about.

If you could tell the world 1 thing about libraries in 30 secs or less what would it be?
Good enough is the new perfect
Lean into your discomfort – change doesn’t happen without discomfort.
Be clear where your lines are drawn.
Your librarianly obsession with Star Wars will not endear you to your patrons.
The future is here its just not evenly distributed.
Privacy is dead, get over it
“If I’d asked them what they wanted they would have said a faster horse” – Henry Ford
“If you don’t like change, you’re going to like irrelevance even less.” Gen. Eric Shinseki
If we keep identifying with books – libraries are dead.
We should reward success and failure, punish inaction
We have more autonomy as college students that we do as adults
“I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.” – John Cage
Assume everyone is going to be an ally
Understand what your org hidden org chart is
Ask for the sale
When people see something new they think you’re taking away the old, so start with what is staying the same
70% of patron interaction occurs remotely.
Quest to Teen: Are you ever bullied online? Teen: Nope, I’m private, but sometimes my friends annoy me
70% overlap btwn teens & boomers. Volunteer 4 xs more & engaged in the issues

Books I’ll be reading -

Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke–the Simple Change That Can Make Your Job Terrific
The Art of Woo: Using Strategic Persuasion to Sell Your Ideas
Made to Stick: Why Some Ideas Survive and Others Die – this one has been sitting on my to-read shelf for months

Jason Griffey created a wordle from the tweets, take a look at it full-sized it’s awesome.

Griffey's Wordle from IL 2009 Tweets

*I was fortunate on my travels home, I did make it home with only minor delays (comparatively) and missing one bag which showed up 24 hours later, intact. I am grateful I was able to attend and extremely grateful for all the people who talked with me in hallway, coffee shop, sessions halls, exhibit halls, at dinner & coffee, and on the street. I wish we’d had more time to talk. I wish I’d had the nerve to approach more people I only know by name, I’m a little socially awkward. (Once I get to know you, you can’t shut me up) I vow to do better next time. Until then, ciao!Similar Posts:

Collaborating in the Clouds: Selecting Tools

Bobbi Newman — Mon, 02 Nov 2009 02:43:03 +0000

One of my presentations from Internet Librarian 2009. For this one I presented with Tom Ipri, Rachel Vacek and Anna Creech

Collaborating in the Clouds: selecting tools

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Persuasion, Influence & Innovative Ideas

Bobbi Newman — Fri, 30 Oct 2009 17:42:58 +0000

Notes from the 2009 Internet Librarian Conference

Rebecca Jones
Nicole Henning

Nicole Henning
Avoid abstraction like the devil
Made to Stick: Why Some Ideas Survive and Others Die

We should reward success and failure, punish inaction

Innovation comes from quantity

The Art of Woo: Using Strategic Persuasion to Sell Your Ideas

Results only work environment ROWE, came from Best Buy
Frustrated with cooperate environment, that work was all about coming in early & leaving late, or look like they were, in workplace we are treated like children,
We have more autonomy as college students that we do as adults
Set up system so not punching clock only judged on out put, meetings were optional, needed to show value of meeting to get people to it
After 2 years of keeping stats & showed productivity went through the roof, took to upper mngment, did it across the company, then wrote a book called Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke–the Simple Change That Can Make Your Job Terrific

Find the right audience
One small step
Under the radar
Speak the language of the ppl you want to convince

MIT Libraries Betas page
Libraries.mit.edu/betas
Can put things out there and get feedback from users to help support if/when do a larger project.
Easy to get onto beta, hard to get off or graduate, criteria at libstaff.mit.edu/uig/betas.html

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones – John Cage

Rebecca Jones
To influence others we first have to understand ourselves
We have to see ourselves as influencers
We must be clear on what we want ot see happen
We must learn new approaches

Effective influencers tend to be
Expert in a specific domain
Early adapters
Opinion leaders
Knowledge about the issues
Views as trust worthy
With connections
Use knowledge & connections to help others

Assume everyone is going to be an ally
Be clear with your message
Whats in it for them

Get to know ppl keep in touch regardless of lvl
Understand what your org hidden org chart is
Build trust
Be clear on what you want
Be clear on what you have to say & where your lines are drawn
Communicate clearly

Being part of the quotient

Ask for the sale
Close the sale
Is there any reason why we can’t move fwd with this

The facts will not persuade people, the more you throw out the less they listen

When ppl see something new they think you’re taking away the old, so start with what is staying the same

Clarity
Competence
RelationshipsSimilar Posts:

Bring on the Rain Putting the Cloud to Work for You: in introduction to cloud computing

Bobbi Newman — Fri, 09 Oct 2009 19:58:42 +0000

One of my presentations from the 2009 COMO conference in Columbus GA

Bring on the Rain Putting the Cloud to Work for You: in introduction to cloud computing

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Implementing a 23 Things Type Program at Your Library

Bobbi Newman — Thu, 08 Oct 2009 22:27:56 +0000

Notes from the 2009 COMO conference in Columbus GA

Implementing a 23 Things Type Program at Your Library

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Emotional Customer Service for Library Professionals – Andrew Sanderbeck

Bobbi Newman — Thu, 08 Oct 2009 21:32:43 +0000

Notes from sessions at the 2009 COMO conference in Columbus GA

Emotional Customer Service

Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone

How can we use in workplace?
Where is quality control in info exchange?
Importance of communication

Patrons come to lib for more than just books, dvds and info and internet access they call come to feel good
What retail stores will you not go back to?

Think about emotional need of patrons, not just physical need

Thoughts lead to feelings that lead to behavior that lead to events that lead to belief systems

Belief systems can be created upon a lie or by what someone told you

How do we overcome that belief system? Consistent good customer service experience

Is every customer a good customer for our library? Is the customer always right?

Seek first to understand then to be understood – St. Francis

Most times we don’t’ seek to understand we seek to respond
Judging stops the listening process
Our goal is to understand even if you don’t agree with them.
Its not fair – fair is a perception

Empathy – are we empathizing with our patrons
Sympathy vs empathy

Customers who leave angry might never come back or might come back angry

Giving training isn’t enough you need follow up to measure success

Giving instructions often aren’t clear to the other person

Stop asking people if they understand

Your patrons only care what you know when the know that you care

Average adult can only listen for in the morning 7-11 minutes before they mentally leave the room, in the afternoon only 4-7 minutes
3 ways to get them paying attention again.
Get others talking
Do an activity
Get them to laugh

The Customer Experience
• Service is often see as merely task/transaction
• Experience is created by consistently exceeding customer physical and emotional expectations
• Expectations judgment customer make as they do business with you
• Challenges to look at service from outside in what are the customers physical/emotional expectations at each moment of contact/connections

Survey of visits to public libraries
Customers noticed
• Bright lighting
• Colors
• Smells
• Positioning of displays
• Employees present/nonpresent
• Asking for help/not help/too much help
• Employees taking amount themselves
• Space
• Noise
• Checkout lines
• Attitude of employees
• Eye contact
• Acknowledgement of patrons
• Going with patrons vs saying its over there
• Having to wait inline
• Acknowledgement/no acknowledgement in line
• Greeting in leaving

Other patrons have told use they would like this to be a quiet areaSimilar Posts: