Crafting the user centered library Cliff Landis its not enough to shove your bad services into a new space, we know our opacs suck so why are we cramming them into myspace and facebook why do you use emerging technologies in your library, not just bc everyone else is, doing it for service and outreach, get away from creating things for user and look for things created by the user how do we approach new ideas planning – find out in the end of a lot of work whether is succeeds or fails committee approach – take an idea and kill it youtube video – association professionals thru the ages lets try to assess and reflect as we go along – don’t need to drag process out action steps try be fast – try to do it within 3 months be human – be patient with yourself, you dot have to get it right the first time, don’t over plan do you like me – yes or no, maybe? Assess our relationship with our users you cant measure progress without out measuring, write assessment into your plans reflect – sometimes your users just want a book, be willing to fail

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