Jessamyn West shared this yesterday “A team from Google interviewed dozens of people in Times Square the other day, asking a simple question: What’s a browser? This was in an effort to understand and improve the customer experience of Google’s own browser, called Chrome. Turns out that over 90% of the people interviewed could not describe what a Web browser is.” Watch the video I don’t think any of my non-techie family or friends could answer this question. I’m not sure I could adequately if a microphone was put in my face while I was out shoe shopping (its hard to swtich from thinking about a stacked heel to properly defining browser)  My parents use Firefox because I told them to, I don’t think they have any idea why. But does it matter?  I know nothing about how my car works, I have no idea what’s actually involved in making it go, other than I turn a key, shift gears and apply the brake.  Does the average Joe need to know what a browser is or just how to get online?  I’m sure  a car enthusiastic will tell you my Saturn is not so hot, but I don’t care it

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