Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, […]

I took my slideshow on transliteracy and turned it into a video.  I was curious about how easy it was to turn a slideshow into a video (its super easy!) so I thought I’d try it.  Most of my presentations aren’t meant to stand alone and so don’t really translate well to video. When I […]

The Knight Foundation has released a new report Information Needs of Communities in a Democracy. A good deal of the content either is or could be applies to libraries.  The entire report is 148  pages, you can also download a 2 page summary that includes recommendations like these 2: Increase support for public service media aimed at meeting […]

I have a new post over at ALA Learning about on demand training for staff, the benefits of it and how to make it happen. Because these impromptu, or on demand, sessions are one on one, people often feel more comfortable asking questions they may not ask in front of a group. One on one […]

I haven’t been able to stop thinking about transliteracy and how important the concept is for libraries and librarians. I’ve created a slideshow I hope conveys the message and is easy to share. I have also added page with information on transliteracy. Libraries and Transliteracyhttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=transliteracy-091001081310-phpapp02&stripped_title=libraries-and-transliteracy View more presentations from Bobbi Newman.

On September 15th over 400 people attended a WebJunction webinar on Building a Digital Branch led by  David Lee King. Yes I realize this post is way over due, but the information isn’t outdated, yet. :-) If you missed it you have multiple options for accessing the information: Visit the WebJunction page for all the […]

Yes, the absolute correct way! I previously asked how you credit a CC photo from Flickr. Since then I’ve been doing my research and here is the results – The correct way to credit a photo. You need to follow the guidelines set by the license. I’m only going to address attribution. According to Creative […]

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