My personally selected top 10 from the links I shared on Twitter from 4/9/2010 thru 4/15/2010 1. New blog post: You Are Only As Good As Your Last Customer Interaction via @theREALwikiman It’s really hard to do, by the way. It doesn’t take a genius to point out that being nice to people will improve reputations; of course it will. But actually applying that maxim to the full, particularly five minutes before you’re due to close with an annoying patron who isn’t showing you any courtesy at all in return, is often easy to duck out of. But it’s worth sticking with it, for the good of all of us. 2. The Passion to Innovate Innovation is a big fat generic concept in most corporations — like life on other planets or ending the war in Iraq.   Unless the individuals within a given organization have a genuine sense of urgency, personal ownership, and an authentic passion for innovation, nothing much will happen. Innovation begins within the mind of each person. Corporate initiatives that fail to awaken the basic human instinct to innovate are doomed, no matter how many pep talks, tote bags, or t-shirts proliferate. 3. Database Delight Online Training: Report

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My personally selected top 10 from the links I shared on Twitter from 4/2/2010 thru 4/8/2010 1. Why I won’t buy an iPad (and think you shouldn’t, either) via RT @danielpink RT @calreid: Dude, you’re killing the buzz! RT @BoingBoing –  No matter how you feel about or what you think about the iPad you should read this.  There are some good points and some interesting points.  As a personal note I think the iPad is a game changer despite agreeing with everything Doctorow says. Its easy to use, really easy and people are willing to spend money and be locked down and give up freedom for easy.  Lets face it most non-techies don’t even consider those things.  And yes, I want one, I didn’t until I actually got to play with one last week. 2. Spring cleaning! – Keep Your Financial Records No Longer Than You Must – I’m a big fan of less clutter!  Plus getting rid of things you don’t need helps you find the important things when you need them. 3. 100 Simple, Low-Cost Ways to Be More Creative on the Job - I think the title says it all 4. maybe I’ll do an experiment

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