My library has a leadership program and we were asked to recommend books, journals articles blogs blogposts podcasts whatever with an annotation preferably, on any topic relevant to leadership, management, customers service or other topic we think would be helpful to participants. I went through my favorites of the last couple of years and came ...
Jessamyn West shared this yesterday “A team from Google interviewed dozens of people in Times Square the other day, asking a simple question: What’s a browser? This was in an effort to understand and improve the customer experience of Google’s own browser, called Chrome. Turns out that over 90% of the people interviewed could not ...
I copied this post from The MLXperience to ask you – What DO you wish your patrons knew? Seattle Books Examiner’s Danielle Dreger-Babbitt took an informal poll of librarians in Boston, Dallas, Detroit, Indianapolis, New York City, and Portland about what they wish library patrons knew or did. Here’s the shortlist: 1. Use us! 2. ...