Category Patron Services

Taking Traing to Patrons – 21 Things for 21st Century Parents

The fabulous Gretchen Caserotti and staff in the Childrens Department at the Darien Libray are kicking off a learning 2.0 class for parents. From the website: You are raising kids in a digital world. Facebook, Twitter and a growing number of websites and social tools are becoming increasingly important in most aspects of our 21st […]

If Your Patrons Continually Use Your Catalog the Wrong Way the Problem Isn’t Them, It’s You

I was reading through an article (Found via What I Learned Today) on The Chronicle of Higher Education website about improving library catalog search functionality, when this comment caught my eye. The problem is people are trying to use the catalog the wrong way. Instead of a keyword search like on the internet and online databases, […]

Libraries and Transliteracy Slideshow

I haven’t been able to stop thinking about transliteracy and how important the concept is for libraries and librarians. I’ve created a slideshow I hope conveys the message and is easy to share. I have also added page with information on transliteracy. Libraries and Transliteracy View more presentations from Bobbi Newman.

Libraries Need to Focus on Transliteracy

Libraries have focused on literacy, the ability to read, write and interact, for years. It is an important service to our patrons and our communities.  People need to be literate in order to be involved in and contribute to society. Times are changing, technologies are evolving rapidly,  it’s no longer enough to focus on the […]

Who do you help first?

I presented this scenario to groups of librarians all over Minnesota in April You’re sitting at the reference desk and as someone approaches the desk the phone begins to ring and an instant messaging window pops open, who do you help first? I heard a lot of answers  it depends on how the person in […]

David’s Digital Branch Stye Guide

David Lee King knows a lot about digital service, he’s the Digital Branch Manager at the Topeka Shawnee Library (and an author and a speaker).  If you are interested in digital services and aren’t already reading David’s blog, add it to your feedreader right now, go on, I’ll wait. This wee he shared his Digital […]

Library Usage Will Go Up During a Recession – Management Are You Really Prepared?

I’ve seen many news articles and video lately about usage of libraries increasing during a recession. I’ve personally noticed my library seems busier.  While many have celebrated the increase of use and the public attention we so rightly deserve, we also need to consider the down side.  Our funding might be cut, the public is […]


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