Librarian by Day Bobbi Newman | I'm not that kind of librarian

Archive for the ‘Patron Satisfaction’ Category

If Your Patrons Continually Use Your Catalog the Wrong Way the Problem Isn’t Them, It’s You

11.10.2009 · Posted in Patron Satisfaction, Patron Services

I was reading through an article (Found via What I Learned Today) on The Chronicle of Higher Education website about improving library catalog search functionality, when this comment caught my eye. The problem is people are trying to use the catalog the wrong way. Instead of a keyword search like on the internet and online databases, ...

The Library is…

04.17.2009 · Posted in MRRL, Patron Satisfaction

For National Library Week we asked patrons what the library is to them. These are some of the responses so far, they go all around the pillar. I also took individual pictures of them, go look at them, they're awesome! You have to forgive me this is one of the last chances I'll have to ...

If I made a commercial for Trader Joes

03.02.2009 · Posted in Patron Satisfaction, Video

I found this video on Beth's Blog and she links to Logic + Emotion which recommends some steps Trader Joes should take in response.  The video is mostly complimentary but points out some negatives too.  What if this video was about a library? What if it was about your library? How would you respond it? ...