Category Managers

Even Managers Need Continual Training

What a great idea, even managers need to keep learning.  I’m impressed by the program and the transparent approach ACPL is taking, I hope to see more as they year goes by. via LSLC Training Blog

Top Ten Links Week 21

My personally selected top 10 from the links I shared on Twitter from 5/21/2010 thru 5/27/2010. Ok I’ll confess right off the bat, I cheated, there are 12 links this week.  I just couldn’t cut them down. A couple of these deserve their own blog post so shame on me for not giving them the […]

Control is an Illusion You Need to Let Go

The issue of control comes up over and over again when we talk about the online world. It recently it came up at Internet Librarian in many different ways, including: How do I stop a staff member from wasting time on Facebook? How do we control what staff are saying online? Management wants everything posted […]

Managers – The Message You’re Sending About Time is Affecting Customer Service

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, […]


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