Librarian by Day Bobbi Newman | I'm not that kind of librarian

Archive for the ‘Customer Service’ Category

Managers – The Message You’re Sending About Time is Affecting Customer Service

10.19.2009 · Posted in Customer Service, Managers, Time Management

The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, ...

Emotional Customer Service for Library Professionals – Andrew Sanderbeck

10.08.2009 · Posted in Conferences, Customer Service

Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, ...

There is something to be said for brand loyalty

07.01.2009 · Posted in Chit Chat, Customer Service

I don't normally blog about customer service issues (although I have been known to tweet complaints) but I feel like I should blog this, in part because I am not so angry I can't see straight, which is usually a hint for me that blogging is not a wise decision and because its about brand ...