Notes from the 2009 COMO conference in Columbus GA Design your way to a future proof library What does organizational fitness mean? Pennsylvania clear cut forests now beautiful national forests Lumber industry did not make it thru the 1920s, they did not future proof, just clear cut without any thought to the future When was the last time you exercised with books in your library? There is some connection between personal fitness and organizational fitness, it has to do with commitment to change Darwin, survival of the fitness, natural selection, Future proofing – issue of library journal trying to put a system in place in the future what should we be doing to make sure our org stays fit, stays strong so we can keep doing all the important things we’re doing don’t try to predict the future instead use design thinking, instructional design clip from jim Collins, good to be paranoid Only the Paranoid Survive – book by Andrew S. Cline Inflection curve, always going through a cycle of improvement and decline, when you get to the inflection point you either continue to go up or you go down, and start the cycle over again One of the most disruptive
Conferences
Implementing a 23 Things Type Program at Your Library
Notes from the 2009 COMO conference in Columbus GA Implementing a 23 Things Type Program at Your Library View more presentations from Bobbi Newman. 43 Things I might want to do this year Stephen Abram Minnesota’s 23 Things on a Stick Ten Tips About 23 Things – 10/1/2008 School Library Journal School Library Learning 2.0: The 23 Things SLA’s 23 Things The 23 Things – Learning 2.0 Twenty-three steps to learning Web 2.0 technologies in an academic library Library 2.0: taking it to the street. pdf Learning 2.0: 23 Things Survey Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share on netvibes share via Reddit Share with Stumblers Tumblr it Buzz it up Subscribe to the comments on this post Print for later Tell a friend
Emotional Customer Service for Library Professionals – Andrew Sanderbeck
Notes from sessions at the 2009 COMO conference in Columbus GA Emotional Customer Service Change exercise – identity crisis, exchange name tags & three facts keep passing along like telephone How can we use in workplace? Where is quality control in info exchange? Importance of communication Patrons come to lib for more than just books, dvds and info and internet access they call come to feel good What retail stores will you not go back to? Think about emotional need of patrons, not just physical need Thoughts lead to feelings that lead to behavior that lead to events that lead to belief systems Belief systems can be created upon a lie or by what someone told you How do we overcome that belief system? Consistent good customer service experience Is every customer a good customer for our library? Is the customer always right? Seek first to understand then to be understood – St. Francis Most times we don’t’ seek to understand we seek to respond Judging stops the listening process Our goal is to understand even if you don’t agree with them. Its not fair – fair is a perception Empathy – are we empathizing with our patrons Sympathy vs
Why I’m over people Twittering Conferences, Meetings
and anywhere else two Twitter users happen to run into each other. Its seems like a day doesn’t go by without signing into my Twitter account to see a stream of tweets from someone going by with a #hashtag I don’t recognize. I’m not talking about a couple of tweets, I mean the full-on stream. I’m begging you, please stop! I’m all for the idea of sending a Tweet when you hear something remarkable, moving, or innovative, but based on the number of Tweets I see flying by every other sentence is worth exclaiming over, somehow I doubt this. What it really looks like is too many people are using Twitter as their personal note taking system. Get a notebook, a netbook, or a pen and paper, whatever, just stop Tweeting! If you’re Twittering: You’re not paying attention – mulitasking is a myth – you can not text as fast as you type, so whatever you are texting likely happened 30 seconds or more ago, meaning you are not paying attention to what is being said now. Stop texting and pay attention, its what you’re there for. Even if you’re tweeting from a computer… You’re not contributing. Yes, I know
Best of the Web
Best of the web Firefox - Greasemonkey - smart key words - can use set up address bar to seach any site on the web - customize google extension - better gmail2 – takes ads off of gmail google reader - helvetireader book city jackets wikimedia commons flickr image search pictobrowser skitch – screenshots, then allows for annotation, can upload directly to flickr jing – can do screenshots and screencasts screentoaster vimeo – look at the sign up process, even if you’re not going to use it, go through to look at sign up process, your libraries processes should be like this postrank copypastecharacter.com today’smeet when is good letmegooglethatforyou colorlovers tagcrowd wordle qature – real time aggregation of whats happening on twitter search.twitter.com tweetdeck vyew – free online web conferencing tool bacolicious wordpress theme called thematic very powerful ted.com googlevoice – get a number from google, calls will be routed to phone, voicemails will get transcribed googleforms zohocreator netnewswire – only for macs prezi 280slides lovelycharts typetester evernote zotero worldtimeserver.com tadalist.com hulu toodledo sendyouit emic4all – records in mp3, audacity to edit logmein.com – remote support dropbox Bookmark on Delicious Digg this post Share on FriendFeed Buzz it up Share
Reading
