Notes from the 2009 Internet Librarian Conference Micro Interactions, Conversations, & Customers: Sweet Tweet Strategies David Lee King Julie Strange Amy Kearns David – tools for interaction Comments Start conversation and add value – except maybe on youtube Status updates – twitter facebook myspace Casual conversation Meet ups Retweet – that was cool content, I’m going to share it again Likes, thumbs ups, ratings, favorites You can subscribe to someone elses twitter favorites by RSS feeds, let someone else do the work for you How to achieve engagement nirvana 1. Say the stuff in your head – but not everything, Healthy debate is good 2. Have to give to get, you can’t “get” something without using it, how do you get to know a friend f2f? you interact 3. ask & ye shall receive, allows you to ask a question & get 20 responses 4. listen – listen first, 5. Dangle a carrot – tempt them to engage, offer a reward for engagement, ask leading questions 6. don’t be dishonest, if you’re dishonest or shaddy sometimes that’s amplified on the internet Bonus – tools that will help, get stats, facebook stats – demographics, flickr has stats too – these are
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Will Libraries be Able to Loan the Nook and eBooks from Barnes & Noble?
Will Nook and Barnes & Noble play ball with libraries? Librarians have been trying to figure out a way to lend Kindle titles and Kindles since they were first available. But its complicated and Amazon hasn’t given any indication they want to work with libraries. Yes there are libraries doing it but they do not have Amazon’s official blessing. But the Nook and Barnes & Noble might be different. They might be willing to officially give libraries permission to loan Nooks & their ebooks. Why? They have already built in 2 week loaning and borrowing Loaning can be made to a variety of devices – Mac, PC, iPhone, iPod Touch, PC, Mac, BlackBerry, or Windows Mobile (soon). You can load ebooks from your public library onto The Nook* Barnes & Noble has a history of work with libraries. Barnes & Noble/Bookmobile Book Fair Barnes & Noble Lends A Hand To Library System Barnes and Noble Day for the Library Barnes & Noble Bookfair Barnes & Noble Booksellers aids Kalamazoo Public Library’s Reading Together program Jefferson Parish Library Is Recipient of Barnes and Noble Donation Jessamine County Public Library Benefit Book Fair at Barnnes & Noble/Lexington, KY Barnes & Noble and
The Nook from Barnes & Noble – I Want One, Here’s Why
I’m more excited about the Nook than I have been about any other ebook reader. This might be the one that finally gets me to buy one. Why? 8 Reasons You Can Finally Love Ebook Readers (Thanks to Nook) from Gizmodo It’s cost-effective even with Wi-Fi, native PDF support, an SD slot and that crazy second screen makes it seem out of the Kindle’s league. Lending and Sharing – 2 week loans to you can lend to tons of different devices: Mac, PC, iPhone, iPod Touch, PC, Mac, BlackBerry, or Windows Mobile (soon). Free in-store reading - take the Nook to any of Barnes & Noble’s stores and read one ebook, for free, each time—the same way you might wander into the store, pick up a book and read it for an hour or two. (I do this!) Head-turning looks Android – two things to be excited about when it comes to Android. First is the legit apps, which B&N seems open to. Second the more illicit possibilities: The Nook both runs Android (which we already know is easily and enthusiastically modified) and has a microUSB jack, which should make for easy hacking The second screen - a keyboard and
What Libraries Should Know Before Creating a Facebook Page – Libraries & Facebook Update 2
Otherswise known as : I Was Wrong My orginal warning about creating a Facebook page is still correct, the update I posted was inaccurate. I’d like to thank Elizabeth for sharing what she discovered when she created a Facebook page after my last post on Libraries and Facebook. The new “create a page for a celebrity, band or business” link allows you to create a page using a business account. I don’t have a Facebook account. Can I still create a Page? Yes, you can do so by creating a Business Account. To get started, you will need to first create a Facebook Page. To start this process, please click here. Once you’ve entered in the required information, you will be asked to log in to an existing Facebook account, or create a new one. If you do not currently have a Facebook account, please select ‘I do not have a Facebook account.’ You will then need to enter your email address and date of birth. Please be aware that managing multiple accounts is a violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of
Managers – The Message You’re Sending About Time is Affecting Customer Service
The choice you need to make is will it affect it in a good way or a bad way? We are all busy. My to-do list is so long at this point I keep a master running list and a small list just for today, because looking at the long list inspires panic. As individuals, managers and organizations it can be easy to keep adding responsibilities, expectations and tasks to our list and to the lists of others. Especially at a time like this, when you may be short staffed, or just busier than normal (library usage goes up during a recession) or both. Unfortunately this attitude towards time can really hurt you in customer service. How staff feel about their time and the expectation from management affects how they interact with patrons. It’s the difference between handing someone a call number and vaguely gesturing towards the stacks and leaving the desk and walking the patron to the book. It’s the difference between hand the book over and walking away or asking if you can help them find anything else. It shows up in the type of greeting patrons receive in that minutes of extra chit-chat so many love, in
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