I have a new post over at ALA Learning about on demand training for staff, the benefits of it and how to make it happen.
Because these impromptu, or on demand, sessions are one on one, people often feel more comfortable asking questions they may not ask in front of a group. One on one sessions have other advantages too. You move at the pace of the individual, not the group or a schedule. You can walk them through the process step by step, more than once if needed. You can see if the person doesn’t understand right away and explain it again or in a different way.
I also find that providing on demand training can make staff more interested in attending your training classes, give you new ideas for training sessions and even get you invited to department meetings for training!