http://librarianbyday.net/2009/07/01/there-is-something-to-be-said-for-brand-loyalty/ Bobbi Newman | I'm not that kind of librarian Fri, 17 May 2013 02:47:46 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://librarianbyday.net/2009/07/01/there-is-something-to-be-said-for-brand-loyalty/comment-page-1/#comment-536 Shon Thu, 02 Jul 2009 13:05:59 +0000 http://librarianbyday.net/?p=1526#comment-536 Great point! I’m glad I’m not the only one that feels this way concerning brand loyalty. In some instances it just doesn’t add up. I wish businesses and/or organizations took more time examining issues like this.

]]> http://librarianbyday.net/2009/07/01/there-is-something-to-be-said-for-brand-loyalty/comment-page-1/#comment-535 lindawadman Wed, 01 Jul 2009 20:43:38 +0000 http://librarianbyday.net/?p=1526#comment-535 I couldn’t agree with you more. Last month my Canon Powershot started taking drippy looking pink pictures. Their excellent website indicated this was a known issue. I called Canon’s customer service number, explained my issue and received the same day the shipping label to send it to them for examination and repair. The rep quickly identified the issue, and the camera was returned to me in like new condition within less than a week’s time with no charge to me at all. I could not have been happier with the service I received. I’ve been a loyal Canon customer for more than twenty years and never had less than excellent service when it’s been necessary (not often.)

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